| Location | Shipping Times |
| Nederland | 3-5 business days |
| Belgie | 3-5 business days |
| Luxemburg | 3-5 business days |
**Please note**: All sales are final and may not be returned or cancelled.
We estimate that your order
will ship within 2-3 business days, although occasionally, holidays and other
factors may impact these times.
We’ll send an email with the tracking
information as soon as your order ships.Product Returns & ExchangesWe are happy to exchange your order if the product(s) are in their original condition + plastic wrapping and sent back to us within 14 days of the initial purchase.
Please keep in mind that you’ll be responsible for all delivery costs. If you would like to initiate an exchange, please contact us here.If your order was damaged or faulty upon delivery, please contact us here providing your name, order number, description of the issue and please attach an photo of the incorrect or damaged products. Exchanges for these types of returns are considered on a case by case basis.
We do not accept returns for refunds.
Deliveries will be fulfilled to the address + recipient provided upon checkout. Our orders are processed immediately and automatically by our fulfillment center, so we’re unable to make any changes to the shipping address, merchandise, or contact information once you've placed an order. Please make sure you’ve entered your correct contact and shipping information, as well as the right products you wish to purchase before you finalize and place your order.If we are unable to complete delivery due to incorrect shipping information, your package may be sent back to our fulfillment center.
If the package is returned, you’ll have the option to pay for postage to have it
shipped back to you or we can arrange a refund. Please note we will be unable
to refund any of the original shipping costs.Please keep in mind orders shipped outside of the United States may be subject to import taxes, customs duties, and fees.
We completely understand you may change your mind
about your order! In most cases, because orders are processed automatically by
our fulfillment center, we won’t be able to stop them from shipping. If you let
us know at contact@theskindeep.com within 12hrs of placing your order that you’d like to cancel it, we'll do our best to stop it from processing. If we aren’t
able to, we’ll work with you as best we can to process your order within our
existing exchange policy. Please see above for more details.
